Support

Write to us at vortex@mader.xyz. We usually reply within two working days, in English or German.

Frequently asked questions

How do I open the settings?

Tap the button in the top left corner. It fades while you paint but stays in place. If you hid it in the settings, shake your iPhone or tap the screen three times quickly with three fingers.

I bought Pro, but the looks are still locked.

Open the settings, go to Vortex Pro and tap “Restore Purchase”. Make sure you are signed in with the same Apple Account you bought it with. This also unlocks Pro on a new iPhone, without buying it again.

My child bought Pro, but it is not unlocked.

If Ask to Buy is on in Family Sharing, the purchase waits until a parent approves it. Once that happens, Pro unlocks by itself. If it does not, tap “Restore Purchase” afterwards.

Can I share Pro with my family?

Yes. Vortex Pro supports Family Sharing. Everyone in your family group gets Pro on their own devices without buying it.

What does Vortex use the microphone for?

So the loudness in the room can drive the flow. When you turn on “Microphone” in the settings, Vortex measures only the loudness, on your iPhone. Audio is never recorded, stored or sent anywhere. With the switch off, Vortex does not access the microphone.

The fluid stutters or my iPhone gets warm.

Choose a lower level under Quality, or turn on Lower power. Vortex then runs at 30 frames per second, one quality step lower. On iPhones with ProMotion, Vortex runs at up to 120 Hz while the GPU keeps up, otherwise at 60 Hz.

Where are my looks stored?

Only on your iPhone, in the app’s storage. There is no account and no server. If you use iCloud Backup, iOS backs up the app’s data with the rest of your device. More in the privacy policy.

How do I reach you?

By email at vortex@mader.xyz. It helps to tell us which iPhone you have and which iOS version it runs, so we can help faster.